Digital Marketing Agency for Retail & Lifestyle Brands

DRIVING PROFITABILITY AND CUSTOMER LIFETIME VALUE

TURNING BROWSERS INTO ACTIVE SHOPPERS

DIGITAL MARKETING SPECIALISTS FOR RETAIL & LIFESTYLE BRANDS

At boxChilli, we work with retail and lifestyle brands to increase eCommerce revenue, improve repeat purchase rates and keep your products front of mind across fast-moving consumer markets. Our in-house team of over 30 specialists across SEO, paid media, website development and social media build connected strategies that turn traffic into sales and first-time buyers into loyal customers.

With nearly 20 years of experience in the consumer and eCommerce space, we understand the realities of retail growth, including rising acquisition costs, inventory pressures, maintaining margin and balancing paid and organic channels for predictable performance. This is why we focus on strategies that support long-term commercial return, stronger customer retention and brand equity that compounds over time.

From independent direct-to-consumer labels and boutique homeware businesses to growing beauty, wellness and food retailers, we help consumer brands build sustainable demand and outperform competitors online.

  • SPECIALISTS IN ECOMMERCE, RETAIL & LIFESTYLE BRANDS

  • IMPROVE CUSTOMER RETENTION AND REPEAT PURCHASE RATES

  • IN-HOUSE TEAM THAT UNDERSTANDS THE RETAIL SECTOR

  • CONNECTING SEARCH, SOCIAL AND CREATIVE TO DRIVE SALES

  • READY TO GROW YOUR RETAIL & LIFESTYLE BRAND ONLINE?

THE RETAIL & ECOMMERCE DIGITAL MARKETING AGENCY THAT GETS IT

WE'RE A GREAT FIT IF YOU...

Feel constant pressure to grow online sales but don’t have the time or resource to manage every channel.

Rely heavily on paid channels and want more profitable, predictable customer acquisition organically.

Have been let down by agencies that don’t understand retail, seasonality, stock cycles or unit economics.

Need marketing that drives full-price sales, lifetime value and repeat purchases rather than discount-led spikes.

Want an agency that understands merchandising, product drops, launch calendars and customer journeys.

Prefer clear communication, commercial focus and a hands-on partner that feels like an extension of your in-house team.

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INTEGRATED DIGITAL MARKETING FOR THE RETAIL & LIFESTYLE INDUSTRY

Everything we do is designed to help retail and lifestyle brands grow online through joined-up digital marketing. From scaling online sales and improving paid efficiency to increasing customer lifetime value and driving footfall to physical locations, every strategy is shaped around your customers and commercial goals.

Our in-house South Coast team brings strategy, creative and delivery together under one roof, using insight, UX, social and performance thinking to create campaigns that move the needle. Whether you are building a lifestyle brand, scaling a direct-to-consumer subscription product, growing a multi-store retailer or positioning a premium experience brand, we will help you strengthen your digital presence and turn interest into loyal customers and repeat revenue.

WEBSITE DESIGN & DEVELOPMENT

Your website should be a conversion engine, not just a digital shopfront. We design and develop fast, intuitive WordPress and WooCommerce websites that reflect how modern retail and lifestyle customers browse, compare and decide. Each build guides users through clear product and category journeys, supports mobile-first behaviour and delivers a frictionless path to purchase, whether a visitor is exploring lifestyle content or ready to buy.

Our development team ensures every site performs consistently across devices, is simple to update in-house and supports accurate tracking across key events such as add-to-cart, checkout and repeat purchase. From product-led eCommerce stores to brand-driven lifestyle experiences, each website is built for long-term scalability, commercial performance and measurable return.

SEARCH ENGINE OPTIMISATION (SEO)

SEO plays a central role in how retail and lifestyle brands attract high-intent shoppers and stay visible throughout the customer journey. We combine technical SEO, on-page improvement and content strategy to strengthen category and product visibility, support new collection launches and capture demand across both brand and non-brand search terms.

Beyond rankings, our focus is driving the right traffic and improving conversion from search to sale. Whether developing location-based visibility for stores, building helpful buying guides or improving organic performance for key commercial pages, our strategy remains rooted in data, brand positioning and sustainable revenue growth.

PAID MEDIA ADVERTISING

Paid media provides instant visibility and scalability, helping lifestyle brands reach high-intent shoppers and re-engage warm audiences across Google, Microsoft and social platforms. We plan and optimise campaigns that balance brand demand with commercial performance, continually refining creative, audiences and bidding to support profitable growth.

Every campaign is measured by meaningful eCommerce metrics such as return on ad spend, cost-per-acquisition and average order value, ensuring your budget delivers consistent revenue impact. Whether promoting a new seasonal launch, supporting retail footfall or scaling direct-to-consumer sales, our paid strategies connect visibility with measurable performance.

SOCIAL MEDIA MARKETING

Social media shapes how lifestyle shoppers discover brands, gain confidence and choose where to buy. We create social strategies that strengthen brand affinity, showcase your products and drive measurable sales. From organic content planning to paid amplification, every element is aligned with your wider commercial objectives and designed to influence purchase behaviour.

By combining creativity with insight, we help retail brands stay visible across the platforms that matter, building trust, increasing engagement and turning attention into action. Whether you are nurturing a loyal customer base or introducing your brand to new audiences, our social approach supports sustainable growth across your funnel.

ADDITIONAL DIGITAL MARKETING SERVICES

We provide additional services that help retail and lifestyle brands maintain a consistent and commercially effective presence across every touchpoint. Our in-house capabilities span brand identity, creative design, print materials, photography and website support, ensuring your content and technical infrastructure work seamlessly together.

These services support both long-term growth and seasonal demand, whether you are launching a new range, building loyalty programmes or strengthening customer experience. With everything delivered under one roof, your marketing stays cohesive, efficient and aligned with your business objectives.

WE'RE NOT JUST ANOTHER DIGITAL MARKETING AGENCY

SPICING UP GROWTH FOR MODERN CONSUMER BRANDS

With almost 20 years of experience helping retail and lifestyle brands scale, we know what it takes to drive sustainable demand, increase customer lifetime value and build brands that stand out in competitive consumer markets. From well-established businesses and subscription brands to multi-site retailers and challengers, we create digital strategies that fuel conversion, retention and long-term commercial performance.

REAL RESULTS THAT MATTER

We focus on outcomes that directly support your commercial goals, from stronger conversion rates and improved return on ad spend to higher customer lifetime value and repeat purchase performance. Every strategy is guided by data, customer insight and real consumer behaviour, ensuring your marketing works efficiently and compounds over time.

CLEAR AND CONSISTENT COMMUNICATION

Great partnerships are built on clarity and transparency. We keep communication open from the first strategy meeting to every optimisation review, so you always understand what’s working, why it matters and how your activity is performing. You’ll receive proactive insights and strategic recommendations to keep momentum strong and initiatives moving forward.

JOINED-UP MARKETING, ALL UNDER ONE ROOF

Our in-house team blends SEO, paid media, social, eCommerce and web development into one joined-up approach that supports the full funnel – from acquisition to loyalty and retention. Each channel reinforces the next, creating consistent demand, stronger brand equity and sustainable growth across your marketing ecosystem.

ADAPTING AS THE INDUSTRY EVOLVES

Consumer behaviour shifts fast, and we ensure your brand stays ahead. From changes in privacy and attribution to evolving social algorithms, rising CAC and the growth of subscription and loyalty models, we refine your strategy to stay competitive year-round. We track performance closely and help you evolve with market trends, not chase them.

A PARTNERSHIP THAT FEELS PERSONAL

No two brands are the same. We take time to understand what makes yours unique – your audience, your positioning, your price point and your long-term goals. Acting as an extension of your in-house team, we combine industry knowledge with tailored execution to support scalable growth that feels collaborative, strategic and aligned to your vision.

A TEAM THAT CARES ABOUT YOUR SUCCESS

We treat your brand and revenue like our own, with a team that’s committed to delivering genuine performance, clear reporting and reliable support. You’ll work with specialists who are proactive, invested and commercially focused, helping you grow with confidence and clarity as your business scales.

PROVEN EXPERIENCE IN RETAIL & LIFESTYLE

With nearly two decades of experience behind us, we’ve developed a strong track record across nutrition, wellness, home and garden, food retail, beauty and multi-site lifestyle brands. Our approach prioritises long-term performance and brand strength, ensuring your marketing remains adaptable, relevant and commercially driven.

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Arrange a discovery call with one of our Directors to see how boxChilli can revolutionise your online presence and make you stand out from the crowd.

TRUSTED BY GLOBAL BRANDS THAT VALUE RESULTS

REAL REVIEWS, FROM REAL CLIENTS

FREQUENTLY ASKED QUESTIONS

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Q. Why is a specialist digital approach essential for consumer and lifestyle brands?

A.

Consumer and lifestyle brands compete in markets shaped by emotion, community and fast-moving trends, so a one-size strategy rarely delivers sustainable growth. A specialist approach blends brand storytelling with commercial focus, creating a journey that inspires discovery, builds trust and converts interest into revenue. When your strategy understands seasonality, product demand, customer behaviour and platform nuance, your brand becomes easier to find, easier to buy from and easier to return to, which creates a strong foundation for long-term performance.

Q. How does strong SEO performance support long-term eCommerce growth?

A.

Strong SEO builds lasting visibility for the terms your customers search throughout their journey, from early category exploration through to high-intent purchase queries. We structure content, technical foundations and product architecture so search engines understand your relevance while humans experience a website that feels intuitive and trustworthy. This creates consistent organic demand, reduces reliance on paid spend and builds long-term digital equity, helping your brand grow sustainably rather than relying on short-term wins.

Q. Which digital platforms should consumer brands prioritise for growth?

A.

Success comes from choosing platforms that match your audience behaviour and commercial goals. Search is often the foundation, since customers actively look for products and inspiration, while Meta, TikTok and Pinterest spark discovery and shape buying intent. Email and CRM strengthen retention and customer lifetime value, while paid media helps scale at pace. When these platforms work as one connected ecosystem, your brand stays visible, relevant and commercially effective across every touchpoint.

Q. How can digital marketing improve repeat purchase rate and customer loyalty?

A.

Retention grows when customers feel understood, valued and consistently engaged. We build journeys that continue after the first purchase, using personalised email flows, loyalty programmes, remarketing and content that keeps your brand front-of-mind. This approach turns one-time buyers into returning customers, increasing average order value and lifetime value while deepening brand affinity. When acquisition and retention support each other, long-term revenue becomes far more predictable.

Q. What impact does CRO have on acquisition and retention?

A.

CRO improves the experience from first click to repeat order by removing friction, highlighting key value moments and guiding customers naturally towards conversion. Every optimisation supports both sides of the journey: acquisition becomes more efficient as more visitors convert, and retention improves as the buying experience feels smooth, reassuring and enjoyable. Over time this compounds into stronger ROAS, higher revenue and a brand experience customers trust and come back to.

Q. Who will be responsible for our account and ongoing performance?

A.

You’ll have a dedicated Account Manager for each service area, giving you direct access to the specialists responsible for your results. Our SEO, paid media, social and web teams work closely together behind the scenes, coordinating strategy and sharing insight so your marketing stays aligned, consistent and focused on commercial growth.

Q. How often will we receive reports and strategic updates?

A.

We provide clear monthly reporting supported by strategic review sessions that translate performance into meaningful business understanding. You’ll always know how activity is tracking against revenue, conversion rate and customer lifetime value, and we’ll refine next steps collaboratively so your strategy evolves with your goals and the wider market.

Q. Can you work alongside our in-house team or existing partners?

A.

Absolutely. Many consumer brands operate blended teams, and we’re experienced in working alongside internal marketers, PR partners, fulfilment teams and creative studios. We slot into your existing structure, share knowledge openly and create one cohesive direction, ensuring every channel and partner contributes to the same commercial outcome.

Q. Can your approach adjust around seasonal peaks and new product launches?

A.

Yes. Consumer buying cycles naturally shift throughout the year, so we plan activity around key retail moments, category peaks and new product releases. We adapt budgets, creative direction and campaign focus in real time, ensuring momentum builds early and performance stays strong during periods where attention is highest and opportunity is greatest.

Q. How does boxChilli approach digital strategy for consumer brands?

A.

We begin by understanding your category, commercial model, margin structure and fulfilment journey, because sustainable growth hinges on more than traffic alone. From there we build a joined-up plan across acquisition, conversion and retention, shaped by insight, creativity and clear commercial logic. Every recommendation is grounded in making your brand easier to discover, easier to convert and easier to buy from again.

Q. Which values guide your approach and client partnerships?

A.

Everything we do is anchored in integrity, creativity and genuine client focus. Integrity means transparency and advice you can trust. Creativity brings your brand to life in a way that feels distinctive and grounded in real customer behaviour. And client focus ensures we act as an extension of your team, shaping strategy around your goals and supporting you with clarity, care and shared ambition.

Q. How do you stay ahead of evolving retail and consumer trends?

A.

We actively track behaviour shifts, platform developments, search evolution, content formats and wider buying patterns, then bring that insight straight into your strategy. This ongoing learning helps us anticipate change early, experiment intelligently and refine campaigns before trends fully take hold, keeping your brand competitive, relevant and ready for what comes next.

Q. What makes boxChilli different from other agencies?

A.

We combine deep sector understanding with true cross-channel delivery, giving you one strategic team rather than disconnected specialists. Every decision links creativity with commercial logic, and every channel works in harmony rather than isolation. That synergy results in stronger strategy, faster optimisation and a brand presence that grows meaningfully over time, supported by a partnership built on trust, clarity and shared success.

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