WEBSITE MAINTENANCE & SUPPORT THAT KEEPS YOU ONLINE

Website maintenance is the ongoing work involved in keeping your site’s core systems updated, secure and compliant – things like covering updates, patches, performance monitoring and uptime checks. Website support, on the other hand, is the active problem-solving layer that handles technical issues as they arise, from plugin errors to server misconfigurations. One is preventative, the other reactive, but both are essential to ensure long-term stability and website security.

Modern websites rely on a complex stack of technologies, and without regular maintenance, vulnerabilities, performance issues and compatibility problems quickly emerge. Routine tasks like plugin updates, PHP upgrades, patching and CDN configuration prevent website outages, protect user data and maintain your website’s performance. Without this, even small issues can degrade experience or introduce risk over time.

Websites become vulnerable when core software, themes or plugins fall out of sync with modern standards, or when new threats arise and patches aren’t applied in time. Protocols like HTTP/3 and the QUIC protocol are changing how data is transferred – and outdated systems can suffer from slowdowns or open security vulnerabilities. Sites without a clear website maintenance plan often struggle to adapt quickly.

Plugin conflicts typically occur when two or more plugins interfere with each other’s functionality or depend on different versions of shared libraries. These issues are especially common across larger websites using numerous integrations. Prevention involves using a staging environment, structured updates, and limiting plugin bloat. By integrating checks into our website maintenance support time, we reduce the risk of downtime or unexpected behaviour.

Our website maintenance services are tailored to the realities of modern websites, covering essentials like uptime monitoring, performance checks, plugin and CMS updates, security patching and technical troubleshooting. Beyond the basics, we offer proactive recommendations, direct collaboration with developers, and SEO-led improvements to ensure your site isn’t just maintained, it’s continuously optimised to perform. Unlike many website maintenance services, our support is proactive and tailored to your site’s performance and goals.

We will apply our best endeavours to fixing problems as soon as they occur and several of our support staff are alerted via mobile devices in the case of incidents. However, we can only agree contractually to respond to support requests during normal office hours of 08:30 to 17:30 UK time, Monday to Friday excluding Bank holidays.

Support over Bank Holidays and out of office hours will be chargeable at double our standard hourly rate if agreed by the Operations Director, unless an out of hours support contract is agreed.

We have specific expertise in supporting WooCommerce, custom PHP frameworks and bespoke integrations, bringing both front-end and server-side knowledge into play. Whether your site requires specialist configuration, third-party system syncing or performance tuning under load, we align support to the platform and the commercial context behind it.

Yes, all of our web maintenance services are handled by our UK-based team of web developers, technical SEOs and support specialists. That means no delays from third parties and full continuity between your long-term strategy and ongoing updates. We’re able to respond quickly, resolve deeper issues, and advise beyond the basics – particularly useful for larger corporate sites that need continuity across teams.

Support requests are logged into our internal workflow system and triaged by our technical team based on urgency, complexity and business impact. You’ll receive an acknowledgement within your support time window, and the ticket will be assigned to the most appropriate specialist. We’ll keep you updated throughout, with clear communication and documented actions until resolution.

We follow a monthly support cycle for plugin updates unless critical patches arise earlier. All monthly updates are tested in staging, checked against known conflicts, and reviewed across plugins, themes and your content management system. For clients with complex setups, we apply additional checks to avoid disruptions and preserve uptime.

For clients on enhanced SLAs or those operating mission-critical sites, we can provide out-of-hours and weekend support arrangements. These are scoped during onboarding to reflect business needs, internal resource levels and risk tolerance. Support plans over Bank Holidays and out of office hours will be chargeable at double our standard hourly rate if agreed by the Operations Director, unless an out of hours support contract is agreed.

Our team tracks changes across the full web stack, including emerging protocols like HTTP/3 and QUIC, upcoming CMS versions, browser rendering changes and shifts in search engine behaviour. We test in staging, adapt before major rollouts, and adjust SEO and technical configurations to stay compliant with evolving standards. This forward-looking approach keeps our clients secure, performant and fully aligned with future-ready practices.