WORDPRESS MAINTENANCE & SUPPORT SERVICES

Website maintenance is the ongoing work involved in keeping your WordPress site’s core systems updated, secure and compliant – tasks like plugin updates, patching, performance monitoring and uptime checks. Website support, meanwhile, is the responsive problem-solving layer that handles issues as they arise, from theme conflicts to server errors. Both are essential parts of a complete WordPress maintenance services setup, ensuring stability, performance and long-term protection.

Yes like any software, WordPress requires consistent upkeep to remain reliable and secure. Regular WordPress maintenance helps prevent performance issues, compatibility problems and vulnerabilities before they become costly disruptions. Without ongoing maintenance, even minor bugs can escalate into outages, data loss or compliance risks.

Support can resolve a wide range of issues, from plugin errors and broken forms to downtime and loading problems. It also protects against security threats by ensuring critical updates, secure configurations and access controls are all maintained properly. Without the support required, WordPress sites are far more likely to experience degradation over time.

Our support WordPress maintenance services include everything needed to keep your website running smoothly – uptime monitoring, plugin and theme updates, security patching, server tuning and performance checks. We also offer SEO-aware updates to ensure that your site is fully optimised for search engines, not just stable behind the scenes. Every package is scoped to suit the right WordPress maintenance plan for your site’s structure and goals.

We will apply our best endeavours to fixing problems as soon as they occur and several of our support staff are alerted via mobile devices in the case of incidents. However, we can only agree contractually to respond to WordPress support requests during normal office hours of 08:30 to 17:30 UK time, Monday to Friday excluding Bank holidays.

Support over Bank Holidays and out of office hours will be chargeable at double our standard hourly rate if agreed by the Operations Director, unless an out of hours support contract is agreed.

Our support team based in the UK work closely with SEO and development departments to ensure changes don’t conflict with visibility or performance. Whether it’s improving speed, preserving schema or reducing crawl errors, we make sure that maintaining WordPress websites never comes at the cost of rankings or usability. Our goal is to enhance, not hinder, your wider digital marketing strategy.

Tickets are logged into our internal system and triaged by urgency and complexity. You’ll receive a confirmation promptly, and the issue will be assigned to a technical specialist who knows WordPress inside and out. Updates are shared at each stage, and we’ll always explain what’s been done, why, and what comes next.

Performance is monitored through speed tests, server diagnostics and load times. Our team regularly fine-tunes plugin configurations, removes legacy code and updates PHP to reduce strain. This helps eliminate bottlenecks and reduce the risk of security issues or functionality conflicts, all while improving user experience.

For clients on enhanced SLAs or those operating mission-critical sites, we can provide out-of-hours and weekend WordPress support arrangements. The aim is to give clients peace of mind, knowing their website is protected from unexpected downtime or future attacks, even outside standard working hours.

These are scoped during onboarding to reflect business needs, internal resource levels and risk tolerance. Support plans over Bank Holidays and out of office hours will be chargeable at double our standard hourly rate if agreed by the Operations Director, unless an out of hours support contract is agreed.